FAQ

Here are answers to frequently asked questions. If your issue is not resolved, please contact us.

What model do you recommend?

The recommended model depends on your use case. Please refer to the "Recommended Models" section in Models.

How long is chat history retained?

Chat history is retained for 30 days after the chat is started.

Are there file attachment limitations?

Yes, the accepted file types and sizes vary depending on the assistant. For details, please refer to File Attachment.

What is a system prompt?

A system prompt is a prompting technique that defines the context for the conversation between a user and the AI. It is used to more easily elicit the expected responses from the AI.

Are user templates and system templates added in personal settings shared with other users?

No, user templates and system templates added in personal settings are not shared with other users. Templates added in personal settings are displayed only to you under the "Custom" category when you click the template button.

Where are prompt templates added in personal settings stored?

Prompt templates added in personal settings (system prompts and user prompts) are stored in a server-side database. They are preserved even after clearing the browser cache or when accessing from a different device or browser. There are limits on the number of entries and characters; see Account for details.

When using Nova series models, PDF input sometimes causes hallucinations

We have confirmed that hallucinations can occur with PDF input when using Nova series models. This is due to AWS-level specifications. Please wait for improvements.

Conversations may fail to continue if you interrupt streaming and send a new question

If you interrupt a response while it is streaming and then immediately send a new question, the conversation may fail to continue normally. As a temporary workaround, you can continue the conversation from the message actions:

• If the issue occurs on the most recent message: use Regenerate to recreate the response.
• If the issue occurs on an earlier message: use Branch to branch the conversation from that message.

How is AI-Starter different from other services?

Please refer to the features section in What is AI-Starter.

What models does AI-Starter support?

Please refer to Models.

Is custom customization possible?

As AI-Starter is provided as a package, only the included features are available. Feature additions will be considered in future updates based on feedback from existing customers. For the near-term roadmap, please refer to the Roadmap.